findhelp is the company modernizing America’s social safety net for anyone who needs help or helps others. With the largest network of community-based organizations and proprietary technology that intelligently matches people with the resources they need, findhelp is the fastest and most reliable way to get help with privacy and dignity. findhelp, formerly Aunt Bertha, is headquartered in Austin, Texas and has been enabling healthcare, government, education and other organizations to connect people with the social care resources that serve them since 2010.

As a Senior Engineering Business Analyst at findhelp, you will play a key role in the planning and execution of features, enhancements, bugs, and other work done by engineering teams. You’ll partner with Engineering Managers, Product Managers, and other Business Analysts to deliver high-quality software solutions and business value to findhelp’s customers, partners, and end users. You will be on the front lines with our engineering teams crafting solutions, setting clear priorities for the next set of deliverables, and delivering on our commitments.

What You’ll Do:

• Partner with Engineering Leadership and multiple engineering teams to deliver high-quality, high-value software solutions for our most complex opportunities
• Provide a clearly-defined, well-organized, prioritized backlog of features, bugs, and other requests for each supported engineering team
• Negotiate scope and timelines based on priority, customer needs, existing commitments, and team capacity and availability
• Break large and complex technical projects into smaller, iterative steps to streamline and optimize value delivery
• Write clear, well-scoped, technically sound, and testable technical acceptance criteria and collaborate with the engineering team to determine the best way to deliver the desired outcomes
• Identify, minimize, and track cross-team dependencies
• Partner with Product Managers to ensure we are solving root problems and our solutions are aligned with business priorities and goals
• Foster strong relationships across multiple teams to build consensus and collaboration

Who You Are:

• An experienced servant leader helping teams build the best possible solutions for our customers and end users
• An impediment bulldozer, overcoming barriers to your high performing team
• Documented history of getting things done and working tactically on complex solutions
• Deep experience in Agile environment, shipping incremental value directly with engineering
• A history of advocating for and supporting your team
• Deep experience partnering with other functions in an organization, like product, customer success, and UX
• A strong desire to solve the next problem impacting the lives of our users
• Organized, with the ability to communicate clearly in written and oral form

Experience You’ll Bring:

• 5+ years as a Product Owner, Business Analyst, or Systems Analyst in consumer web or SaaS products
• Computer Science or Technical Degree
• Healthcare or Government experience
• Scrum and Agile Certifications such as Certified Scrum Product Owner preferred