Our mission at Exact Sciences is to eradicate cancer and the suffering it causes — through tests that help prevent it, detection that finds it earlier, and guidance for its successful treatment.
This position may be site-based or remote.
The Exact Sciences Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all of our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.
The senior business analyst is responsible for analyzing, designing, and implementing changes to points of interaction between the customer and the company to enhance customer experience with company services and products. The Business Analyst serves as customer advocate for patients, providers, and stakeholders by assessing client feedback and driving continuous improvement efforts. The individual helps design and implement systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement. This role requires collaboration with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty. Key activities in this role include reaching out to customers, interacting with website users, and/or conducting focus group meetings to vet ideas and assess solutions before implementation.
Include, but are not limited to, the following:
$82,000.00 - $130,000.00
The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms, conditions, and eligibility requirements of the applicable plans.