Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions. Our industry-leading team of experts works closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs.

Do you want to analyze operational data and provide recommendations for improvements? You can do that. Ready to design, develop and implement application and reporting solutions to address critical business needs? As a Senior Business Analyst for Operations at Spectrum Enterprise, you can do that.

Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

BE PART OF THE CONNECTION

You empower senior leadership and end users to meet business goals across multiple operational areas and serve as the liaison between Business Analysts and technical solution providers. You analyze business issues and utilize data from various sources to identify multiple paths through the organization pointing out opportunities for improvement. You collaborate with teams in person and digitally within an office environment.

What Our Senior Business Analysts Enjoy Most

• Produce detailed analyses and document recommendations while leveraging new technologies and capabilities.
• Design and implement reporting and application solutions.
• Gather, analyze, refine, validate, document and maintain complex system requirements for all revenue-generating activities.
• Analyze inter-dependencies, system requirements, risks and risk mitigators to identify what could be impacted by new products, services, processes or support technologies.
• Define, document, implement and track related system rules and configurations.
• Translate functional specifications into systems and technical specs and maintain a library via change management processes.

WHAT YOU’LL BRING TO SPECTRUM

• Experience: Three or more years of project management and telecommunications experience; Five years of Salesforce administrator and business and systems analysis experience.
• Education: Bachelor’s degree in computer science, business administration a related field or equivalent experience.
• Technical Skills: Knowledge of process and project management and general accounting and billing procedures; Proficient in Microsoft Office.
• Skills: Documentation, presentation, prioritization, organizational, cross-functional management and English communication skills.
• Abilities: Ability to analyze and interpret data to quickly identify business impacts and opportunities while defining KPIs and metrics.

Perferred Qualifications

• Experience working with the Pega platform
• Familiar and skilled with JIRA