VertexOne is the leading provider of cloud-based SaaS software powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 450 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

Senior Business Analyst will work with clients to analyze their business needs and manage initiatives for product delivery in a transformational, fast paced environment at VertexOne. This is a customer focused role within VertexOne and requires the ability to manage multiple concurrent projects, initiatives, and customer relationships.

The position will support the software development and customization for the client. Key responsibilities would include requirements analysis, coordinating with the team to create the system design, conducting workshops, testing, and training. Liaison with project managers and developers communicating business and technical gaps and creating solutions. Update and maintain system documentation.

The role needs a positive "can do" attitude with a passion for delivering, self-motivation, and a proactive approach. Individuals need to take responsibility, be organized, and demonstrate a professional approach to their work.

Job Duties

• Analyze and model requirements to create technical requirements.
• Become a subject matter expert on the application(s) and the other integrated systems.
• Translate client’s business needs into functional and design specifications.
• Perform the required research to identify gaps between the business requirements and the current functionality.
• Develop and review requirements, business processes, and recommendations related to proposed solution as well as functional and system design specifications.
• Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.
• Manage and support process definitions and process improvements both with internal teams and with client to streamline and build transparency between the teams, while reducing redundancy, overhead, and administrative tasks
• Prepare/Review System User Interface Functional Specifications.
• Prepare Business and Use Case documentation.
• Participate in High Level Design sessions.
• Develop test cases and perform testing on changes and enhancements.
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
• Investigate production issues and assist with troubleshooting, re-creating, and resolving those.
• Facilitate group meetings and workshops as required.
• Support all phases of the Software Development Life Cycle
• Work cooperatively in a team environment to meet the goals of the department and of the company.
• Assist in the training initiatives and system documentation.
• Schedule appropriate meetings related to the projects as needed
• Work with third party vendors during requirements, design and testing phases.
• Support product strategy initiatives and continually seek opportunities to increase customer satisfaction.
• Escalate and communicate issues to VertexOne Management or Clients as needed.
• Perform Requirements and Use Case walkthroughs.

Skills And Qualifications

• 5+ years working experience as a Business Analyst in the Software Development industry.
• 5+ years working experience creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.
• Advanced analytical and problem-solving skills.
• Experience with Software as a Service (Saas)
• Experience with relational databases and SQL (Structured query language).
• Excellent understanding of the SDLC (Software Development Life Cycle) and the concepts and practices required to implement effective information technology systems.
• Highly organized and able to wear multiple hats in an ambiguous, fast-moving environment; a driving force who manages toward clarity and solutions
• Solid background with Process mapping, Task analysis (use case, user stories).
• Demonstrated experience with business process design.
• Strong product management skills, including the ability to interpret client’s needs and translate them into system requirements and solutions.
• Ability to grasp new concepts quickly and to manage constant change through innovation, adaptability, agility, and flexibility.
• Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, individually and in groups.
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).
• Superior oral and written communication skills.
• Ability to meet deadlines, team goals, manage multiple projects while focusing on priorities.
• Excellent organizational skills with the ability to multi-task at any one time while maintaining high quality standards and productivity.
• Ability to work well under pressure.
• Highly Self-motivated and proactive.
• Conflict resolution skills to help identify, communicate, and resolve issues.
• Knowledge of and experience with Customer Information Systems (CIS) Billing systems is preferred.
• Knowledge of and experience with Web APIs and Batch Processes is preferred.