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Senior Business Analyst at ServiceTitan
Senior Business Analyst
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ServiceTitan

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Posted on: 
June 3, 2024
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Status: 
Expired

Summary of the Senior Business Analyst job at ServiceTitan

ServiceTitan is hiring a Senior Business Analyst with 3 - 5 years of experience. Based in United States - Remote and with Remote ways of working. The expected salary range for this role is $86,000 - $124,000
About ServiceTitan

We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we’re just getting started. Joining our team means that you’ll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?

Senior Business Analyst - Job Role & Responsibilities

ServiceTitan is looking for a Senior Business Analyst (Post Sales) with strong communication, organization, and critical thinking skills to join the Post-Sales Solutions team within the Customer Strategy & Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. Successful candidates are passionate about creating positive customer experiences and can produce inventive solutions to ensure our teams make decisions with confidence. This role will primarily support Post Sales and work cross-functionally with key stakeholders including Professional Services, Customer Success, Technical Support, Enablement, and Business Technology.

What you'll do:

  • Participates in team events during the SDLC (e.g., daily stand-up, sprint planning, sprint review, sprint demos).
  • Ability to analyze, translate, and define business requirements into technical solutions.
  • Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.
  • Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.
  • User Story prioritization to align with project roadmap and strategic initiatives.
  • Own project/request progress, provide updates to stakeholders, and make adjustments as needed for timely delivery.
  • Assist in user acceptance testing to ensure the tool meets requirements and functions as intended.
  • Own project/request launch by collaborating with Enablement and stakeholder teams.
  • Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.
  • Perform ad-hoc or BAU requests from stakeholders.
Senior Business Analyst - Job requirements

What you'll need:

  • Bachelor’s degree is preferred or equivalent work experience
  • 4+ years of business operations experience in SaaS (or similar) with a strong understanding of the customer journey
  • Salesforce (SFDC) administration experience required
  • Experience with visual modeling, process mapping, value stream mapping, and process improvement. Using tools such as Miro, Visio or Lucidchart is a plus
  • Ability to work backward from stakeholder needs to design and operationalize relevant system processes
  • Excellent written and verbal communication skills with the ability to collaborate effectively with the business, operations and technology teams.
  • Ability to work against tight timelines; Project management experience is a plus
What we offer at ServiceTitan

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Please mention “I found this job at DataAnalyst.com!” in your application, it will help us offer you more opportunities

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ServiceTitan

ServiceTitan

is hiring

Senior Business Analyst

Website:
Posted on: 
July 23, 2024

About Our Company

We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we’re just getting started. Joining our team means that you’ll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?

Job Description & Responsibilities

ServiceTitan is looking for a Senior Business Analyst (Post Sales) with strong communication, organization, and critical thinking skills to join the Post-Sales Solutions team within the Customer Strategy & Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. Successful candidates are passionate about creating positive customer experiences and can produce inventive solutions to ensure our teams make decisions with confidence. This role will primarily support Post Sales and work cross-functionally with key stakeholders including Professional Services, Customer Success, Technical Support, Enablement, and Business Technology.

What you'll do:

  • Participates in team events during the SDLC (e.g., daily stand-up, sprint planning, sprint review, sprint demos).
  • Ability to analyze, translate, and define business requirements into technical solutions.
  • Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.
  • Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.
  • User Story prioritization to align with project roadmap and strategic initiatives.
  • Own project/request progress, provide updates to stakeholders, and make adjustments as needed for timely delivery.
  • Assist in user acceptance testing to ensure the tool meets requirements and functions as intended.
  • Own project/request launch by collaborating with Enablement and stakeholder teams.
  • Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.
  • Perform ad-hoc or BAU requests from stakeholders.

Requirements

What you'll need:

  • Bachelor’s degree is preferred or equivalent work experience
  • 4+ years of business operations experience in SaaS (or similar) with a strong understanding of the customer journey
  • Salesforce (SFDC) administration experience required
  • Experience with visual modeling, process mapping, value stream mapping, and process improvement. Using tools such as Miro, Visio or Lucidchart is a plus
  • Ability to work backward from stakeholder needs to design and operationalize relevant system processes
  • Excellent written and verbal communication skills with the ability to collaborate effectively with the business, operations and technology teams.
  • Ability to work against tight timelines; Project management experience is a plus

What we offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Apply now

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