As a leader in infrastructure construction and maintenance, our goal is to set the pace in our industry and to be a model of excellence by providing safe, innovative, sustainable, and cost-effective solutions for our customers.

As a JDE Payroll Support and Business Analyst, you’ll be part of a team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You will help to support and enhance JDE HCM/Payroll software solutions that touch every part of the business. You’ll assist customers with incidents, interacting with them directly on a daily basis, as well as working on change requests, development projects and system maintenance.

Main Responsibilities

• Assist our Canadian customers in maximizing their use of our information systems
• Work with your manager and team to enhance existing JDE HCM/Payroll solutions.
• Gather business requirements and translate processes into clear user documentation.
• Work with teams and customers to identify software bugs, research and recommend resolutions.
• Assist with analysis, planning, testing and deployment of software patches and upgrades.

Skills/Qualifications

• 5 years JDE Payroll/HCM experience
• Knowledge of and experience with US and Canadian payroll reporting and year end requirements including T4, Releve 1, ROE, W2, ACA, benefit and pension rules
• College degree in accounting, HCM, business or equivalent.
• Empathize and communicate with customers to ensure satisfaction
• Multitask effectively to ensure no customer is forgotten and no project undone
• Analyze trends to improve both the support process and user training
• Experience with Microsoft Office Professional Suite and application support.
• Ability to communicate and train business users on software solutions.
• Strong analytical and troubleshooting ability with particular attention to quality, detail, and follow-through.
• Customer Service Experience
• Strong written and verbal communication
• Ability to work autonomously

Highly Favorable Qualifications

• JDE HCM/Payroll certifications
• PCP (Payroll Compliance Practitioner) or CPM (Certified Payroll Manager)
• The ability to read, write and speak French.

Additional Information

• Ability to travel to US and Canadian locations and participate in JDE implementations – 50% or more during implementations
• Acts responsibly and holds themselves accountable for their performance
• Takes the initiative to fill whatever need they see
• Treats everyone with respect and is a model of integrity
• Is a quick learner and problem solver