John Hancock is a company built on trust and integrity. Throughout our rich history which spans 160 years, we have remained true to the ideals on which our company was built, while also encouraging fresh insights and new ways of thinking. Whether it’s helping our clients plan for their financial future, helping local communities grow stronger, or helping our employees chart a course for their careers, we’re committed to offering help every step of the way. Because for us – a promise made, is a promise kept.

The Business Analyst will research and analyze improvement opportunities, conduct workflow analysis, prepare recommendations and facilitate implementation of service quality and/or efficiency enhancements to business processes including implementation of new products.

Responsibilities

• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions
• Develop business requirement documents and specifications
• Work as directed by management team to research and document business issues involving workflow procedures and processes
• Analyze data and work with management to develop creative solutions.
• Coordinate recommended process changes, enhancements and product implementations including test plans to ensure successful implementation
• Act as business unit liaison with other business units including Information Systems, etc.
• Assume the role of technical expert responsible for developing and guiding more junior team members
• Identify and recommend staff training needs in response to process changes or new product/system implementations
• Update assignments used for status reports, team communications
• Identify and recommend staff training needs in response to process changes or new product/system implementations
• Shares best practices with other team members, thus ensuring consistency across BUs and channels in the way John Hancock does business, and in its delivery of products and services
• Shares information on projects with other team members to ensure interdependencies amongst work are identified and addressed

How will you create impact?

The Private Markets Operations Solutions team works to identify areas for improvement across the various teams and asset classes. The Solutions Team works with the internal teams to increase their efficiency (through automation, process improvement, project management, etc.) and alleviate risk for the organization. The role requires the ability to learn several systems, different asset classes within MIMPM, and project management skills.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What We Are Looking For

• Bachelor’s degree preferred
• 2 - 3 years of business experience including progressive business analysis experience
• Very good understanding of the business unit including product offerings, and service and management structure
• Good understanding of project management methodologies and workflow design
• Ability to influence and negotiate with others to meet project deadlines
• Understanding of system design and analysis and user testing.
• Strong organization, communication and interpersonal skills
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.
• Demonstrated understanding of issues relevant to business unit.
• Strong problem-solving skills and analytical ability
• Effective interviewing, facilitation and presentation skills