Propel's mission is to enable Americans with low income to improve their financial health. Propel’s free app, Providers (formerly Fresh EBT), is used by over five million Americans across the country each month. Propel is a for-profit company, originally founded through a fellowship at Blue Ridge Labs @Robin Hood Foundation. Propel’s investors include nonprofits, mission-oriented investors, and top-tier venture capitalists: Financial Health Network, Andreessen Horowitz, Nyca Partners, Flourish Ventures, Kleiner Perkins, and more. Propel is based in Brooklyn, N.Y.

What you'll do:

• Partner closely with Customer Success Managers to understand customer goals and strategically grow advertiser relationships
• Set up, monitor, and optimize advertising campaigns within our internal system
• Provide reporting and analytical support for partners and proactively offer suggestions for campaign optimization
• Build internal processes and documentation to improve the efficiency of campaign setup and management
• Provide ad hoc support to the business team and other leaders
• Lead strategic projects on new business or partnership opportunities

Impact Plan:

Within 1 month, you'll…

• Complete Propel's general onboarding, which includes learning about each team's priorities and workstreams, hearing from our users, and understanding the history of the company and Providers App
• Learn everything you can about the Marketplace team and our Customer Success & Operations practice
• Shadow Business Analysts and Customer Success Managers to learn how they work with partners to set up advertising campaigns for success
• Assist Business Analysts with their campaigns to gain confidence in leading your own portfolio of campaigns
  Within 3 months, you'll…
• Begin running point on your own portfolio of customer campaigns
• Be comfortable seeking the information you need when you don't have all the answers
  Within 6 months, you'll…
• Handle most campaign management independently and know when to escalate challenges
• Begin to identify opportunities to improve processes and tooling
• Partner with Customer Success Managers on strategic growth plans
  Within 12 months, you'll…
• Demonstrate product expertise and consistently deliver high-quality advertising campaigns for our partners
• Proactively identify, recommend, and implement improvements to our processes and tooling to drive efficiency and business results
• Serve as a strategic partner to Customer Success Managers and other internal stakeholders

What you have:

• 2+ years of work experience
• An analytical brain – you're proficient in Excel and SQL; experience with HTML and CSS is a plus
• A systems approach – you constantly identify opportunities to improve how you and your teammates work through new tools and streamlined processes
• Exceptional attention to detail – you double- and triple-check your work by default
• Bias to action – you seamlessly navigate ambiguity and relish the satisfaction of checking things off your to-do list
• Growth mindset – you're excited to do different things, learn new skills, and view challenges as opportunities for growth
• Curiosity – you cherish the opportunity to play detective and dive into data
• Humility – you're looking forward to learning from our users
• Mission Alignment – you're inspired to help fulfill Propel's mission of building modern, effective, and respectful technology for low-income Americans