Sony
is hiring
Business Analyst, End User
About Our Company
Sony’s purpose is simple. We aim to fill the world with emotion, through the power of creativity and technology. We want to be responsible for getting hearts racing, stirring ambition, and putting a smile on the faces of our customers. That challenge, combined with our spirit of innovation, motivates us to create groundbreaking technology, entertainment, and services for people worldwide.
Our history as a global brand has been built around employees that all have a passion for touching peoples' lives, and pride in pushing beyond the status quo to produce truly extraordinary results.
We’re uniquely positioned because we operate in many different industries - from movies and music to video games and electronics. And, with offices around the globe, we benefit from a global workforce that learns and grows together through mutual respect.
If you're ready to join a diverse team at an innovation-led company with the power to change lives, then we encourage you to read up on the different Sony group companies and check out our Life page. Then, get in touch, and together, let’s make the world say wow.
Job Description & Responsibilities
Sony Corporation of America, GISC is seeking a Business Analyst focused on the America regions (North America, and South America) supporting the team in efforts related to data analysis, customer training, product management and a wide range of projects. The Business Analyst is sharply focused on identifying, documenting, and recommending solutions to business requirements of new and existing Office 365 Solutions, from a technology, process, and workflow perspective. The role is responsible for contributing to the broader IT team to align technology, strategy, and project execution to deliver a range of solutions for our customers.
This is a hybrid role requiring 3 days on site in either our NYC or San Diego office
Job Responsibilities
The ideal candidate will have a proficient understanding of a variety of Microsoft 365 products such as SharePoint, OneDrive, Microsoft Teams (Meeting Room Devices & Voice), Microsoft Suite, Exchange, Power Platform, etc. as they will be helping with:
- Contributing to the development of a transformational roadmap for the Microsoft 365 Suite.
- Contributing to roadmap execution, including taking a lead role in multi-track project plans, communicating updates to stakeholders, management, and providing weekly reports.
- Contributing to all internal IT communications and activities with Information Security, IT fulfillment teams and IT infrastructure teams.
- Comfortability with supporting a variety of teams across regions and different Sony Operating companies (Network, Telecom, Legal, Privacy, Global Office 365).
- Participating in business and IT strategic planning; help develop IT strategy in alignment with business needs; promote innovative thinking and utilization of IT resources in the business.
- Contributing to the development of our communications strategies to ensure key Stakeholders are aware of the changes to Microsoft 365 products
- Ensuring successful saturation of Microsoft 365 products and tools by working with the appropriate teams such as Help Desk, Field Technical Support, Change Management, and others
- Demonstrating good knowledge of the complexities of Microsoft 365. Possesses a passion for leading large-scale transformational projects.
- Contributing to the enablement of Microsoft 365 solutions by aligning with the guiding principles of Agile and Kanban methodologies. Enforces efficiencies, eliminates rework and workarounds.
- Successfully identifying opportunities to enhance existing IT processes and collaborating with process owners to introduce efficiencies.
- Establishing and sustaining relationships with business stakeholders and project teams, including senior leaders, IT Support, and other corporate partners.
- Acting as a liaison between IT and the business, defining and documenting IT demand, delivering technology to enable and meet business strategy, and supporting day to day operations
- Successfully identifying and articulating options to stakeholders and influencing decisions based on derived facts and analysis.
- Building relationships as a trusted business partner with key business executives
- Managing customer expectations; resolving customer satisfaction issues; ensuring Operating Companies are receiving appropriate and adequate levels of IT services and support.
- Soliciting, elaborating, and communicating requirements and/or issues to technical and non-technical stakeholders.
- Leading projects in the areas of data analysis, documentation of requirements, testing, change management, and end user support.
- Utilizing Power Platform, required to build dashboards for data visualization and reporting purposes.
- Assisting in streamlining processes for greater efficiency using automation, mainly through Power Automate
- Contributing solutions as a subject matter expert by working and partnering with regional counterparts and developing a global governance and shared services operating model.
- Conducting and leading training sessions for end users for Microsoft 365 and their suite of products. Comfortable in front of all levels and sizes of audiences
- Creating end user documentation to support the adoption of Microsoft 365 tools
- Understand the workings and strategy of the AM business units as well as current market trends.
- Initiating and providing oversight for application development projects that are delivered on time, within budget and containing the agreed upon functionality.
- Working closely & collaboratively with team members to seamlessly ensure high quality IT service delivery.
- Researching new Microsoft 365 collaboration product features
Requirements
Your qualifications and experience should include:
- 3-5 years of experience in IT or related technical professions
- Strong functional specifications and user requirements skills
- Evidence of business acumen to communicate effectively with business and IT in day-to-day operations and delivery of IT services
- Experience with Power Platform a must (power BI, Power Apps, Power Automate)
- Self-Starter: Does not need to be told what to do. Takes initiative and conducts research on their own
- Strong background in data analysis, visualization, and reporting tools (e.g., Power BI, Excel, SharePoint lists)
- Microsoft 365 cloud and desktop applications (Microsoft Teams, SharePoint, OneDrive, Word, PowerPoint, Excel, Outlook, OneNote, etc.)
- Strong communication skills: Can answer questions directly and efficiently, and if they do not know the answer, they research to find it.
- Strong work ethic: Comfortable taking ownership of a task or project, and working with multiple groups (Technical Operations, Legal, Governance, Information Security, etc.) to complete a task.
- Analytical: Can either do or learn how to analyze data and provide solutions based on what the data is representing
- Technical/Logical Thinking: Must be comfortable with creating and modifying data visualizations and data analytics, as well as programmatic solutioning/logical thinking (will be required to use the following tools: Power Automate, PowerBI).
- Microsoft Certifications a plus
- Fluency in English; Spanish and/or Japanese is a plus!
- All candidates must be authorized to work in the US
PREFERRED SKILLS:
- Business process documentation and flowcharting (Microsoft Visio)
- End user training delivery
- Knowledge of agile project management frameworks (Scrum, Scrumban, Kanban)
- Agile development/project management tools (e.g., Azure Dev Ops, Jira, etc.)
EDUCATION:
- Education: BA/BS
- Computer Science degree or equivalent a plus
What we offer
SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.
What we offer you:
- Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employee assistance plan and comprehensive behavioral health benefits
- Fertility benefits, including surrogacy, and adoption assistance programs
- Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
- Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
- Short-term & long-term disability plans
- Paid parental and caregiver leave
- 401(k) Plan with pre-tax, Roth, and after-tax options and company match which vests immediately
- Education assistance and student loan programs
Other Programs:
- Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
- Referral bonuses (subject to eligibility)
- Matching gift program
- A wide variety of employee business resource groups (EBRGs)
- Special discounts on Sony products, offered exclusively to Sony employees
- Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
- Annual incentive bonus
The anticipated annual base salary for this position is $75,000 to $85,000.
