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• Develops, researches, tests, and implements business process improvements, procedures and system changes.
• Evaluate business process changes to identify and document business impacts and benefits
• Act as subject matter expert to provide business requirements for process improvements and system enhancements
• Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements
• Create and analyze workflow diagrams
• Review technical design deliverables to ensure business objectives are reached
• Provide training including identification of needs, development of materials, communications of changes, manuals, etc.
• Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management.
• Develop presentations of materials, models, findings, plans, and/or conclusions
• Continually looks for process improvement strategies

Typically Has The Following Skills Or Abilities

• Bachelor’s Degree in Business Administration or related field or equivalent experience
• 2+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations
• Experience with financial and risk analysis, making recommendations, and preparing business cases including cost-benefit analysis
• 2+ years of experience using project planning techniques and methodologies
• 2+ years business process analytics skills within Excel, flowcharting, activity diagrams, and workflow models
• Understanding and ability to explain related IT systems and their impacts
• Ability to multi-task and work in a team environment
• Ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups
• Regularly exercises discretion and independent judgment in the performance of job duties