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 Business Analyst at AFM-EPF
Business Analyst
@
AFM-EPF

Key information

Posted on: 
February 5, 2024
Views count:
25

Summary of the Business Analyst job at AFM-EPF

AFM-EPF is hiring a Business Analyst with 3 - 5 years of experience. Based in United States - New York, NY and with Onsite ways of working. The expected salary range for this role is $85,000 - $100,000
About AFM-EPF

The American Federation of Musicians and Employers' Pension Fund ("AFM-EPF") was established for the exclusive purpose of providing certain pension and related benefits to Covered Employees and their Beneficiaries under the Plan, and shall further provide the means for financing and maintaining the operation and administration of the Trust and the Plan in accordance with the Trust Agreement, the Plan, and applicable law.

Business Analyst - Job Role & Responsibilities

The IT department supports all business applications for the AFMEPF. There are dozens of business functions that are supported using custom developed software. Responsibilities:

  • Manage and oversee all in-office and remote desktop and staff support functions
  • Assist Director of IT with their workload and act as coverage and supervisor in their absence
  • Develop process and protocol for continuously improving IT support and service
  • Manage and develop the day-to day work and skills of Desktop Support Associate
  • Manage workflow of requests from Fund staff for programming or design changes to MAX to developers
  • Manage and oversee the timely completion of all work requests and track process from ticket open to ticket closure
  • Actively participate in team meetings and design discussions
  • Work directly with staff and vendors to aide in the integration, usage, and support of applications
  • Participate in overall systems testing and troubleshooting
  • Document processes and make suggestions for improvements or automation
  • Work independently on all levels up to and including moderately complex activities
  • Perform complex problem analysis and resolution.
  • Maintain knowledge of industry trends, directions, and technologies.
  • Other duties or special projects as assigned

Requirements

Qualifications:

  • Bachelor's degree in computer science or related discipline; Master's degree a plus
  • 3 – 5 years of work experience managing IT teams and processes
  • Intermediate to Expert knowledge of Office 365 (Admin), Microsoft Active Directory
  • Excellent communications skills, both oral and written
What we offer at AFM-EPF

The pay range for this role is:
85,000 - 100,000 USD per year

Please mention “I found this job at BusinessAnalyst.com!” in your application, it will help us offer you more opportunities

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AFM-EPF

AFM-EPF

is hiring

Business Analyst

Website:
Posted on: 
February 29, 2024

About Our Company

The American Federation of Musicians and Employers' Pension Fund ("AFM-EPF") was established for the exclusive purpose of providing certain pension and related benefits to Covered Employees and their Beneficiaries under the Plan, and shall further provide the means for financing and maintaining the operation and administration of the Trust and the Plan in accordance with the Trust Agreement, the Plan, and applicable law.

Job Description & Responsibilities

The IT department supports all business applications for the AFMEPF. There are dozens of business functions that are supported using custom developed software. Responsibilities:

  • Manage and oversee all in-office and remote desktop and staff support functions
  • Assist Director of IT with their workload and act as coverage and supervisor in their absence
  • Develop process and protocol for continuously improving IT support and service
  • Manage and develop the day-to day work and skills of Desktop Support Associate
  • Manage workflow of requests from Fund staff for programming or design changes to MAX to developers
  • Manage and oversee the timely completion of all work requests and track process from ticket open to ticket closure
  • Actively participate in team meetings and design discussions
  • Work directly with staff and vendors to aide in the integration, usage, and support of applications
  • Participate in overall systems testing and troubleshooting
  • Document processes and make suggestions for improvements or automation
  • Work independently on all levels up to and including moderately complex activities
  • Perform complex problem analysis and resolution.
  • Maintain knowledge of industry trends, directions, and technologies.
  • Other duties or special projects as assigned

Requirements

Qualifications:

  • Bachelor's degree in computer science or related discipline; Master's degree a plus
  • 3 – 5 years of work experience managing IT teams and processes
  • Intermediate to Expert knowledge of Office 365 (Admin), Microsoft Active Directory
  • Excellent communications skills, both oral and written

What we offer

The pay range for this role is:
85,000 - 100,000 USD per year

Apply now

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