Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them.

Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.

Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day.

Reporting to the IT Manager, the Business Analyst is responsible for coordinating user requests and/or program initiatives for new or modified application programs. The business analyst determines the implementation requirements of any project, report, database requests and provide the deliverables time and provides application design and development support as well as user acceptance testing. Also, the business analyst is expected to be the liaison between our operations and our client and other vendors related to system issues and/or system defects; therefore, it is expected for the business analyst to understand the daily business process . In addition, business analyst designs and develops reports for program and contract monitoring. Qualified candidates will bring forward innovative strategies for operational improvements.

Responsibilities:

• Responsible for creating, executing, and maintaining operational databases and reports.
• Develop detailed understanding of business processes and application software.
• Participates in the design of application software based on business requirements and processes. Evaluate the effectiveness of current systems and identify the need for improvements along with recommending solutions.
• Create effective, efficient test plans and perform complete testing that result in accurate processing of all data.
• Coordinate and write manuals to describe for users the installation and operating procedures for computer programs.
• Analyze and resolve problems with operations and application, including being a liaison to clients.
• Conversion of project specifications into functional specifications, including the use of flowcharts and diagrams that show detailed instructions and logical steps for conversion to programming specifications. Apply knowledge of computer programming techniques and computer languages.
• Formulate plans outlining steps required to develop programs, using structured analysis and design. Submit plans to management and users for approval.
• Prepares monthly operations calendar.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of Microsoft Access; especially as a front-end reporting tool
• Proficiency in Excel a must
• Knowledge of SQL (Oracle/SQL Server). Oracle PL/SQL desired
• Knowledge of HTML and Web Page desired
• Ability to organize work, set priorities, remain flexible and adapt to change.
• Demonstrated strong written and verbal communication skills.
• Ability to problem solve through analysis and ongoing feedback.
• Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines.
• Ability to work with limited direction.
• Ability to be the liaison with other vendors and our client by understanding the business flow of our organization and our current operations process.
• Bachelor’s Degree in Information Services, Computer Science or related field or Associates Degree in similar field with 5 years’ experience. Minimum of 1 to 2 years’ work experience in application development ideally including 1 year of application design experience or 3 years in general business experience with demonstrated progressive technical skills.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting. The noise environment is usually quiet.
• Overtime, days, evenings, and some weekend hours. Travel as needed. Fast pace.

Flexible Working:

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.