Conduent
is hiring
Business Analyst
About Our Company
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them.
Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.
Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day.
Job Description & Responsibilities
The Business Analyst I position offers an exciting opportunity to help support our enterprise claims processing system. Candidates must be detail-oriented with excellent communication skills and a desire / willingness to learn about the Healthcare industry. Candidates should also be able to effectively multi-task while remaining flexible to changes in priorities and deadlines.
Responsibilities
- Researching and aiding in resolving software-related issues reported by our clients relating to system functionality and performance.
- Communicating clearly with customers and internal stakeholders the status of assigned work items.
- Participating in sessions with customers to work through reported issues, discuss business processes, and build a rapport with assigned clients.
- Providing configuration guidance and training to clients.
- Working with clients to gather requirements.
- Recording testing/research results and communicating effectively with technical teams, providing enough detail to replicate results.
- Maintaining a working knowledge of the HSP (Health Solutions Plus) software and healthcare payer business processes.
- Performing testing of changes and or enhancements made to the system on an as needed basis.
Requirements
Requirements
- Be able to work 10am to 6pm Pacific Standard Time
- Have basic SQL query skills
- Have Bachelor’s degree OR equivalent experience
- Have excellent written and verbal communication skills
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.
What we offer
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $45,000 to 65,000.
