Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services.

Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

As a Security Licensing Specialist, you will support various licensing functions for several products in the Security Portfolio. You will handle support tickets related to licensing provisioning, queries and escalations. In this fast-paced environment, you will be expected to manage a high case volume in a timely manner adhering to established service-level agreements.

Who You'll Work With

You will work closely with Internal Sales, Renewals, and Operations teams as well as directly with Cisco Partners and Customers to resolve license-based queries. This role will be constantly evolving as we add additional products and processes.

Basic Qualifications:

• 3+ years’ work experience in an equivalent capacity
• 3 + years' experience with SaaS-based applications and services
• 3 + years' experience working with Salesforce and/or Zendesk

Preferred Qualifications:

• Excellent communications skills
• A true passion for customers and customer success
• Self-starter, high energy, positive attitude, customer focused, detailed oriented
• Strong customer service, management, listening, and presentation skills
• Ability to juggle multiple tasks