Unite Us
is hiring
Business Analyst
About Our Company
Over a decade ago, Unite Us pioneered the first closed-loop referral platform tailored specifically for veterans and their families. Today, leveraging our comprehensive suite of software and services, we unite more than 1,000 customers across the country. Our mission is to facilitate accountable connections to care for anyone in need, empowering government, healthcare, and local community-based organizations to thrive and focus on what they do best. Through cutting-edge technology, we seamlessly bring communities together, predicting, delivering, and facilitating payment for community-based social care. Our platform encompasses more than one million services, boasting the industry’s largest outcome-focused community network. Our award-winning experience distinguishes us, positioning Unite Us as the unparalleled partner for social care.
Job Description & Responsibilities
We are looking for an experienced Business Analyst to join the Payments Configuration & Triage team. You will work on the technical implementation of data integrations with Unite Us Payments customers, including presenting and working with the customer technical teams, generating test EDI files and troubleshooting technical issues that arise during the testing and go-live processes. As the Unite Us Payments product scales, you will take part in designing, implementing and testing solutions that will allow us to more easily support numerous integrations at a single time. As a Business Analyst, it will be necessary to focus on supporting the product operations and go-live processes in their current iteration while simultaneously thinking about how to improve those in the future.
What You'll Do:
- Work with payments customers during implementation to guide them through the payments technical onboarding process, with an emphasis on claims integrations
- Identify opportunities for scaling and efficiencies within the claims testing & integration processes
- Become an expert on the payments product, especially when it comes to data integration with payments customers
- Bring forth ideas that embrace emerging technology and innovations
- Manage technical support or implementation projects that can be ambiguous in nature with guidance from management
Requirements
You’re a great fit for this role if:
- Experience in a technical integration role handling complex technical issues related to data integrations & SAAS platforms
- Comfort with presenting in front of customers specifically related to product testing & go-live activities
- Experience in analyzing, defining and documenting business processes and rules
- Strong written and verbal communication skills; you are an expert at breaking down complicated topics and explaining and documenting them in simple terms people, including internal stakeholders, customers and vendors, can understand
- Critical thinker with strong organizational and time management skills; you quickly get to the root of problems and can effortlessly multi-task
- Previous experience implementing and supporting data and software products preferred
- Experience with the following is a plus:
- AWS tools
- sFTP applications
- X12 EDI Transaction files such as 837, 835, 277, 270, 271
- Familiarity with or ability to quickly learn software technologies such as Google Suite, Zoom, Slack, HubSpot, Asana, etc.
What we offer
Our Mission:
Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.
Environmental Job Requirements and Working Conditions:
- This position is remote, U.S. based
- The target pay range for this role is: $75,000 - $90,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location
- All team members will be required to pass a background check which includes criminal, employment, and education verification
