Clearspeed is the market leader for assessing risk in speech. Global organizations trust our highly precise, accurate and unbiased voice analytics to fast-track low risk while also alerting to possible fraud. Our clients and partners rely on the unique data we provide to improve their risk confidence, reduce their costs, and deliver an improved customer experience.

Description

• Open to applicants located in EST or CST time zones
• Full-time with benefits
• Up to 10% travel

What You Will Do

You will lead the development and finalization of business requirements, manage and coordinate system testing, and ensure excellent end user support for business applications. You will work collaboratively with prospects, clients and cross-functional teams across multiple time zones to solve complex business problems and execute the development and delivery of system functionality within determined timeframes, presenting status updates, system issues and solutions.

Responsibilities

• Lead business requirement sessions with stakeholders eliciting clear and comprehensive requirements for system features and enhancements.
• Lead ongoing review of business processes and develop optimization strategies.
• Remain current on insurance claims systems and processes to ensure Clearspeed solutions meet client business needs.
• Work closely with clients and cross functional teams; effectively communicate your insights and plans.
• Develop and evaluate accurate requirements documentation, As-Is and To-Be process maps and/or data mapping documentation.
• Monitor deliverables and ensure timely completion of client implementations.
• Develop and deliver end-user training.
• Support end user inquiries and issues.
• Perform additional related duties as required.

Who You Are

We value team members who are innovative, driven, and enthusiastic. You have strong technical, analytical and conceptual thinking skills and the ability to effectively communicate, present, and influence at all levels. You are experienced and well-versed in insurance industry claims processes.

Requirements

• Bachelor’s degree in Business, Information Systems or a related field; or equivalent work experience. Master’s degree is preferred.
• At least 8 years of professional experience in business analysis, system implementation, or related fields.
• Extensive knowledge and experience implementing claim transformation projects with auto and property lines of business.
• Thorough knowledge of property and casualty insurance claims management processes; understands straight through processing in FNOL and over all claims life cycles.
• Previous Project Management experience is a plus.
• Experience mapping and testing data for system conversions preferred.
• Experience with legacy and off the shelf systems; Guidewire is preferred.
• Competency with Visio/project management tools.
• Experience with Agile and Waterfall methodologies preferred.
• Ability to communicate with all levels and explain complex technical concepts in simple terms.
• Excellent planning, organizational, and time management skills; proven track record in delivering on multiple priorities concurrently.