Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other.

Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers.

Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.

By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.

Under general supervision, the Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. The Business Systems Analyst is able to successfully transition to unfamiliar business and systems domains with minimal guidance. This job typically does not lead others. May act as a team lead on small to medium sized initiatives. The Business Systems Analyst may provide limited coaching to less experienced analysts.

What Will You Do?

• Responsible for the success of the Requirements Definition Process for assigned work with general supervision;.
• Elicit, analyze, specify and communicate business, system and implementation requirements.
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
• Ensure that requirements are understood and approved by all stakeholders.
• Manage requirement traceability and changes throughout the project lifecycle.
• Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution.
• Measures and tracks quality of business analysis work.
• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.
• Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.
• Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.
• Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery. Embrace feedback and opportunities for process improvement.
• Simultaneously support multiple initiatives as assigned.
• Perform other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Three years of experience in Business Systems or equivalent preferred.
• Bachelors degree in Business, MIS, or other related field preferred.
• Analytical Thinking (Intermediate):
• Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Facilitation (Intermediate):
• Uses and adjusts style and technique to assist group process and understanding.
• Communication (Intermediate):
• Demonstrates effective verbal, written, and listening communication skills.
• Teamwork (Intermediate):
• Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Relationship Management (Intermediate):
• Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Business Perspective (Intermediate):
• Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
• Technology (Basic):
• Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Conflict Management (Basic):
• Brings conflicts into the open and resolves them collaboratively.
• Change Management / Resilience (Intermediate):
• Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Insurance product knowledge a plus.
• Insurance Product knowledge a plus.
• Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives
• None

What is a Must Have?

• One year of experience in Business Systems or equivalent required
• High school diploma or equivalent required.